How to place an order

Title: How to Place an Order on www.lunamarsliving.com.

Step 1: Visit Our Website.
Go to www.lunamarsliving.com and browse through our exquisite collection of handcrafted jewellery.

Step 2: Select Your Jewellery Pieces.
Browse our catalogue and select the jewellery items you wish to order. Take note of the product names or codes and any customisation preferences you have in mind (different gemstone, stone cut).

Step 3: Fill in the Order Form.
You will find the link to access our order form in every product description.
Provide the following details:
• Your Contact Information: Enter your name, email address, phone number, and shipping address. Ensure all information is accurate.
• Product Details: Specify the product names, quantities, and any customisation requests, such as metal type, stone preferences, and design variations. Attach any relevant reference images if needed.
• Notes: Use this section to include any additional information and special instructions or preferences you have for your order.

Step 4: Submit Your Order.
Double-check all the information you’ve provided on the order form to ensure accuracy. Once you’re satisfied, please send your order form to our email address lunamarsliving@gmail.com.

Step 5: Confirmation of Order Receipt.
Upon receiving your order form, we will email you a confirmation. Our team will then review the details you’ve submitted.

Step 6: Price and Design Confirmation.
We will contact you via email or phone to confirm the prices, stones, and design details of your custom pieces. This step ensures that your order meets your expectations and allows for any necessary adjustments.

Step 7: Order Confirmation and Payment.
After confirming the order details, we will send you an order confirmation email or invoice, including the final price and payment instructions. You can make the payment securely through our website or via the provided payment methods.

Step 8: Handcrafting Your Order.
Once your payment is received, our skilled artisans will begin crafting your jewellery pieces with meticulous care and attention to detail. Please note that handcrafted items may take some time to produce, and the estimated delivery date will be communicated to you.

Step 9: Quality Assurance.
Before shipping, your jewellery pieces will undergo a thorough quality check to ensure they meet our high standards of craftsmanship.

Step 10: Shipment and Tracking.
Once your order is ready, we will ship it to the address you provided during the order process. You will receive a tracking number to monitor the progress of your shipment.

Step 11: Receive Your Handcrafted Jewellery.
Once your order arrives, unbox your beautifully handcrafted jewellery pieces and enjoy their exquisite craftsmanship and unique design.
If you have any questions or need assistance at any point in the ordering process, please don’t hesitate to contact our customer support team at lunamarsliving@gmail.com.

We’re here to ensure your wholesale jewellery ordering experience is seamless and enjoyable. Thank you for choosing Luna Mars Living for your jewellery needs!