Refund policy

Returns Policy: 

General Returns:

  • We hope you love your Luna Mars product, but if you're not entirely satisfied, you can return your order within 21 days from the date of the dispatch email we send you.
  • To initiate a return, please contact us via email or telephone within 7 days of receiving the item.

Return Costs:

  • As a small business, we do not cover postage or packaging costs for returns.
  • Please retain a proof of postage receipt, and ensure that items are adequately packaged to prevent damage during return transit. We cannot be held responsible for items that don't reach us or are insufficiently packaged. 

Refunds and Exchanges:

  • We are happy to refund or exchange products as long as they are in an unworn and fully re-sellable condition.
  • Please note that we reserve the right to refuse a refund if the item appears to be used.
  • For UK customers, we may deduct postage costs incurred in sending the item to you, and for non-UK customers, any additional postage costs incurred in sending the item to you.

Faulty Items:

  • If an item appears to be faulty, please contact us within 21 days of receiving it. We cannot accept returns for items that have been heavily worn.

Customised Items:

  • We do not accept returns, refunds, or resizing for customized items, as they are individually crafted for each customer and require substantial time and effort. 

Resizing Policy:

  • We do not offer resizing services, so please ensure you measure your size correctly. Most of our sterling silver rings can be resized by a jeweller, but we do not provide this service. 

Care Instructions:

  • For gold-plated items, please note that the gold plating may wear off over time if not cared for correctly. We will not replace items with faded color. Avoid contact with water, chemicals, or excessive sweating.
  • For silver items, solid 925 silver may naturally oxidize when exposed to oxygen/water. This can be removed with a clean cloth or a silver polishing cloth. However, do not use any silver polish or polishing cloth on gold-plated items.
  • For more information on how to care for your jewellery, please refer to our jewellery care guide, available here (hyperlink).